National Credit Partners review.

“I found them difficult to work with if you had any trouble keeping up the payment. They took their fee and did not pay my lenders. There was one account they just stopped supporting despite my multiple request. I learned I should have worked with the lenders directly when my business ran into trouble. This was a regrettable decision. One of life's lessons”

★ Russell C · 10/09/2024 · BBB customer review

“The business lied to me by not doing what they said that they were going to do. They were going to lower my payments for my 2 loans. The most important thing to do at that time was to make sure that my 2 loan payments for $3800 would not come out of my account the following day. (Friday) He told yes, I will take care that, and I needed to send the $2982.09 asap to start the debt consolidation. On that Monday, the $3800 and the $2982.09 were both deducted out of my count. When I got ahold the the person that lied to me, he came up with a blatant lie that had me puzzled and very angry. He tried to tell me that he specifically said that I needed to tell my bank to put a stop on the automatic payment withdrawals on those 2 loans. I was so shocked and I told him that I can't believe that you would say that. I reached out to the original person that I talked with, and he was not being helpful, and disregarding some things I was asking him. I asked him if they had the recording of the call, and I was shocked that he said yes. It didn't matter, because they never released it or said the listened to it. Also on that following Monday, there was an email from a female employee, saying that I needed to sign off on a power of attorney form that was in the email. This is another thing that was never brought up or mentioned to me. All of these things that they are requesting should be mentioned and in writing prior to an agreement. Then they had the nerve to take $1782.09 out on that upcoming Friday. I cancelled this agreement immediately, within the 24 hours that request. Any money received should have been returned and no future money to be withdrawn. I also saw in a follow email that the application was not in my writing. I trusted the broker that set this up. I can't imagine that I am the only person that they have lied to and stolen money from. They stole $1229.00 out of the $4764.09 as a fee per their agreement for not cancelling within the 24 hours. I showed them proof.”

Complainant · 09/29/2025 · BBB complaint · Product Issues

The company repliedNational Credit Partners (NCP) is a business debt mediation firm whose client intake primarily occurs through independent referral affiliates. These affiliates conduct initial consultations and, if appropriate, refer business owners to [name withheld] for approval and onboarding. Once enrolled, [name withheld] services the account directly, providing program details, compliance disclosures, and ongoing support. Mr. [name withheld] was referred by an independent broker. The application we received contained a wet ink signature, and [name withheld] account manager spoke with him directly. Our recorded calls confirm that the program was explained, including common voluntary practices such as contacting ones bank to prevent duplicate drafts during the transfer of service. Mr. [name withheld] signed our agreement on March 27 and completed a welcome call, where he confirmed his understanding of the contract terms. The following week, he elected to cancel his enrollment. At that time, his second ACH payment was already in process, but once it cleared, [name withheld] issued a refund per our Refund Agreement and General Release, less only the non-refundable onboarding fee and standard ACH costs. That agreement, signed and verified from Mr. [name withheld] IP address, also included a non-disparagement clause. We regret that Mr. [name withheld] felt dissatisfied with his brief experience. However, [name withheld] adhered to standard procedures and acted in good faith. He signed our agreement, completed compliance steps, and confirmed his understanding of the program. Our team explained the process clearly, including the preventative steps many clients take to avoid duplicate lender drafts. While his referral came through an outside broker, [name withheld] provided full disclosures and compliance directly. The challenges Mr. [name withheld] describes arose from account circumstances and timing, not any failure by [name withheld]. We respectfully submit that it would be unfair for our BBB record to reflect dissatisfaction that does not accurately represent [name withheld] conduct or standards.

“We've had multiple reps from this company calling and emailing our company to spam for business, we've sent repeated communication that we are not interested, have no use for their products, and do not work with debt relief companies only for them to continually reach out and harass us for our business. If they are like this for companies whose business they want, I cannot imagine how they handle their customers.”

Complainant · 07/31/2024 · BBB complaint · Order Issues

The company replied[name withheld] is not a consumer, he is a business operator. We have never had a contract together for a "contract dispute" we have also never "spam'd" [name withheld]'s company with mass, automated messages. I pulled and listened to every call to their phone number in our system. Between early June and the end of July, we had 4 person-to-person conversations with representatives at their company, in regards to an affiliate partnership. We were never once instructed to not call them, we were told "unfortunately, they are not taking on new partners at the moment" and "they have spoken with us before and they are not interested in partnering" but once again, there was never the request of not calling them again. Their claims are false and defamatory. We have DNC'd their 888 number in our phone system. If you would like any information or evidence on the matter, we are happy to provide it.