New Era Debt Solutions review.
Consumer debt settlement
Small, honest, and faster than the giants: clients average about 28 months. We just wouldn’t send them into a funder fight.
Our verdict
New Era is the boutique of this list: a settlement shop that has been quietly doing the work since 1999 without the Super Bowl ad budget, and it shows up where it matters. Fees start lower (14–23%), and clients finish in roughly 28 months on average, meaningfully faster than the 36–48 month norm.
The tradeoff is bench. This is a small team. That’s exactly why the service feels human, and exactly why a contested commercial file (a funder with counsel, a COJ, a UCC-1) is the wrong thing to hand them. They’ll do right by a straightforward consumer file; they are not built for a fight.
If you’re an owner whose business survived but who’s carrying the wreckage on personal cards, this is a sensible, low-markup place to settle it.
What we like
- Operating since 1999, among the oldest names in settlement
- Average program completion around 28 months, faster than the big brands
- Lean cost structure; fees start lower than the giants
- Family-scale service, you talk to the same people
What gave us pause
- Small team; capacity is the flip side of the boutique feel
- No attorney model; contested files get referred
- Business debt handled occasionally, not systematically
Who it’s for
- Straightforward personal settlement at a fair price
- People who want the same humans on their file
Who should look elsewhere
- Litigation-bound files
- Multi-position MCA situations
How New Era Debt Solutions stacks up against our #1 pick
Local guides where readers use this review
In their own words
What customers wrote about New Era Debt Solutions
What satisfied customers wrote
“New Era Solutions saved me financially at a time when I was alone in an area I wasn't familiar with and really helped me make an otherwise stressful move into one with ease. The team they have are so friendly and kind. Nicole, my client rep, really helped with updates and always kept in contact when I needed her. The whole process was a breath of fresh air. I was able to move forward in my life with all the chapters that came after that. Thank you New Era Solutions! I am now debt-free thanks to you :)”
★★★★★ Cheyenne M · 02/13/2026 · BBB
“They were very up front and communicated through out the entire process. The team was friendly, accommodating, and sincere. Very, very helpful from beginning to end. Jason in particular was an amazing negotiator – honest and straightforward as to what to expect and how the process would proceed. They also were very helpful in providing suggestions as to direction. This is not a knock on New Era, they were great… but just make sure it is right for you and gather all the information you can while making a decision to start.”
★★★★★ Tim A · 01/22/2026 · BBB
“New Era made my life and the stressful process of debt settlement so easy!! This choice is never a easy one and it's scary but New Era answered all my questions and was able to make this a affordable option for me. I highly recommend them. I did so much research before choosing a company because this category of business can be sketchy but if you have stumbled upon this one, look no further! I got out of close 40,000$ in cc debt is 5 years! I would have never seen the light of day if it wasnt for New Era! Every single person I talked to was pleasant, understanding and kind! I cant thank them enough!”
★★★★★ Keleigh K · 11/17/2025 · BBB
What complaints and critics wrote
No negative reviews or complaints appear on the sources we could reach. On a thin profile that may say more about volume than about service.
Quotes are reproduced exactly as written, including original spelling and punctuation, and are trimmed only with an ellipsis where marked. Where the BBB has redacted an employee’s name we show [name withheld]. Reviewers are identified only by the display name their platform shows. We pick quotes to represent the range on each profile, not to make a case, and we publish the overall rating and review count beside them so you can judge how typical any one of them is. Retrieved August 24, 2026.
The court record
Lawsuits involving New Era Debt Solutions
5 matters on file, grouped by who did the suing, because those are not the same fact. We confirmed every one against a court record.
Lawsuits involving New Era Debt Solutions (5)
Each entry is tagged by who brought it. A funder suing a settlement firm and a client suing one are close to opposite facts, so read the tag before the caption.
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Client sued Kim M. Velasquez v. New Era Debt Solutions, Inc. Dismissed, with prejudice
DispositionSettled and dismissed WITH PREJUDICE. Doc 31, April 12, 2024: 'ORDER for Dismissal. The above-captioned matter is dismissed, with prejudice, with each party to bear its own attorneys' fees and costs, by Judge Regina M. Rodriguez on 4/12/2024.' The company's motion to dismiss (Doc 16) was denied without prejudice as moot after the notice of settlement. No adjudication and no admission of liability; settlement terms are not public.
A single Colorado consumer, not a class, alleged she enrolled in the company's debt-resolution program in November 2017, paid approximately $20,000, and that her enrolled debts were not settled as represented, pleading claims under the federal Credit Repair Organizations Act, 15 U.S.C. 1679 et seq., and the Colorado Credit Services Organization Act, C.R.S. 5-19-101 et seq.; the case resolved by private settlement roughly six months after filing.
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Regulator In the Matter of New Era Group, Inc. d/b/a New Era Debt Solutions Consent order
DispositionConsent Order entered WITHOUT ADMISSION: entered 'without admitting or denying any allegation.' Disposition language: 'Upon issuance of this Consent Order by the Commissioner, this matter will be resolved and the Commissioner will not take any future enforcement action against New Era based upon the allegation contained herein… This Consent Order shall become final when issued.' Issued by Commissioner Howard F. Pitkin. Includes a cease and desist.
The Department alleged that 'from at least October 2009 to May 2010, New Era engaged in unlicensed debt negotiation activity in Connecticut, in violation of Section 36a-671(b).' The matter was resolved by consent order requiring a civil penalty, refunds to Connecticut residents, and a cease and desist.
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Regulator In the Matter of New Era Group, Inc. d/b/a New Era Debt Solutions See disposition
Disposition'ORDER TO CEASE AND DESIST, ORDER ASSESSING CIVIL PENALTY, AND CONSENT TO ENTRY OF ORDER.' The order states 'This Order is a Final Order under ORS 183.310(6)(b).' Entered on the company's consent. Mitigating findings are recited in the order itself: the company 'fully cooperated' and 'operated under the good faith misapprehension that its Oregon activities did not require registration.'
The Division found that the company acted as lead generator and back-office provider for Consumer First Legal Network, LLC from approximately November 2015, that between April 2016 and December 2019 CFLN contracted with 37 Oregon residents, and that neither entity was registered as required. The order cites 37 violations of ORS 697.612(1)(b) and 15 violations of ORS 697.692(1), assesses a $50,000 civil penalty with $40,000 suspended, and directs $22,265.21 in refunds to Oregon clients.
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Regulator New Era Group d/b/a New Era Debt Solutions See disposition
Disposition'ORDER IMPOSING ADMINISTRATIVE PENALTY.' Disposition: 'IT IS ORDERED that New Era Group d/b/a New Era Debt Solutions: 1. pay an administrative penalty in the amount of $500.00 … and 2. file its 2021 annual report and all required documents within 30 days of the date of this Order.'
The OCCC found the company failed to timely file its 2021 annual report by January 31, 2022, in violation of Texas Finance Code chapter 394 and a prior OCCC order, and imposed a $500 administrative penalty together with a directive to file the outstanding report. This is a routine filing-compliance matter, not a consumer-conduct finding.
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Regulator Order to File Timely and Accurate Annual Reports and Required Documents against New Era Debt Solutions See disposition
DispositionEXISTENCE VERIFIED ONLY. The order's existence is established by a recital in the 2022 OCCC order: 'On April 15, 2021, the OCCC issued an Order to File Timely and Accurate Annual Reports and Required Documents … against New Era Debt Solutions for violating Chapter 394 … by failing to timely file its 2020 annual report.' The order itself is not published in the OCCC's 577-row enforcement table and no order number or text was located.
A prior Texas OCCC order directing the company to file timely and accurate annual reports, issued after it failed to timely file its 2020 annual report. Its existence is confirmed by recital in the later 2022 order; its terms are unknown.
View the record ↗
Claims we could not verify, and therefore do not state as fact: “Whether 'New Era Debt Solutions, Inc.' exists as a separately registered California entity distinct from New Era Group, Inc.” (the party caption in Velasquez, D. Colo. 1:23-cv-02661); “Any state license discipline recorded against NMLS #1679946” (n/a – coverage gap); “Any Minnesota Department of Commerce action” (n/a – coverage gap); “Any California state-court litigation in the company's home venues” (n/a – coverage gap); “Assurances or actions by numerous other state AGs and regulators” (n/a – coverage gap); “The company's own self-identification of its legal entity in its website Terms of Service or Privacy Policy footer” (neweradebtsolutions.com); “The terms of the April 15, 2021 Texas OCCC order” (recital inside the 2022 OCCC order L22-00050); “The operative date of Texas OCCC order L22-00050” (the order PDF and the OCCC enforcement index); “Settlement terms in Velasquez v. New Era Debt Solutions, Inc.” (D. Colo. docket); “Absence of federal cases beyond Velasquez” (CourtListener RECAP). Each appears online with no court, caption, or docket behind it. We list them so you know we looked.
Court records are public and they change. A filed complaint contains allegations, not findings, and a case appearing here is not a conclusion that the company did anything wrong. Where a case ended, we say how it ended. Where we could not confirm a docket, we say that too. One limit worth knowing: free docket sources show only what someone has already paid to fetch, so a case we describe as open may have been resolved since the date shown against it. Treat every date here as the last time the record was refreshed, not as today. Last verified August 24, 2026.